Store temperature, customer perception of cleanliness, and the condition of signage, fixtures, fittings and building fabric directly influence how a customer feels in your store. We help provide the optimum conditions for shoppers so our partners can concentrate on retail, not facilities management, knowing their stores are safe, compliant and trading.
More than 25 years of retail experience
We manage more than 3,000 stores across the UK, along with major distribution centres and head offices. Over time, we increase value for money and efficiency by upskilling our teams to self-deliver more services, passing on the savings to our partners. As trusted and strategic advisors, we act as technology gatekeepers and advise on capital investment strategy and asset replacement.
Prioritising critical assets and protecting revenue
Asset downtime can damage reputation and revenue. Our dedicated and knowledgeable Service Desk team quickly triage faults and dispatch the right engineer (in-house or specialist contractor) to maximise first-time fixe rate. Our 200-strong Service Desk team is ready to help 24/7.
Daily CANO (critical assets non operational) calls ensure revenue-impacting issues are prioritised and resolved quickly. This is one reason why in the last five years, not one of City’s customers has closed a whole store due to facility failure.